FAQ

Shipping

Shipping Method

How do you ship and what is the price?

Shipping costs vary depending on your exact location and shipping option. In general, most of our products ship FREE from the USA in 5-8 business days (Please allow 2-3 business days for processing). Circumstances beyond our control may extend processing and delivery times.

Why didn't my shipment come in one package?

We ship orders from various warehouses in the United States. Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once, they are on the way.

What countries do you ship to?

Currently we only ship to the United States. However, due to security reasons, we cannot ship to P.O. boxes or military bases.

How do you ship?

We ship orders from one of our fulfillment warehouses right here in the USA using USPS mostly and occasionally UPS & Fedex. After your order is processed by our facility we will send it to the shipping company and it will be completely handled by them. You will be provided with a tracking number so you can follow along with your order.

Shipping Time

How long will it take for my order to be delivered?

All of our items are shipped fast & free right here in the USA. Because we fulfill all of our items from the USA you can expect to receive them on average in 5-8 business days. International shipping times vary by country and you should contact us at support@swhiish.com for more information.

How can I track my order?

We will send you tracking information to the email you provided us at checkout. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-3 days after you receiving that email. You can often check your tracking at https://swhiish.com/apps/trackorder as well.

When will my tracking information appear?

You should see tracking events within 48-72 hours after you have received the tracking number. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment center of our online shop.

Why can't I track my order on your website?

Please note that the tracking information will be displayed 2-3 days after being updated. For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please try again later.

Why does shipment status show unchanged?

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, backlogs, holidays etc. Please note that tracking information can be displayed after your order started being shipped.

COVID-19 effects on processing time and delivery.

Processing and delivery times on some products are affected by the COVID-19 pandemic. Though we endeavor to quickly process and ship your orders, there are circumstances beyond our control and backlog of orders plus combine with the increased workload on shipping providers, processing and delivery times are affected as well.

 

Payment

Payment Method

How can I pay my order?

We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.

What is the default payment currency?

Our products are listed in US Dollar. You will see the price displayed in your local currency but our system will automatically convert it to US Dollar at checkout.

Can I pay COD - Cash On Delivery?

No. Sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order.

 

Order

Order Placement

How do I place an order?

First of all, visit our store at: https://swhiish.com. Choose products that you like, then click "Add to cart" & "Check out". Finally, fill in your information and pay. That's it! Really easy and straightforward.

Order Cancellation

How do I cancel an order?

If you want to cancel your order, you have to send us an email about the cancellation subject to the below conditions:

If you order hasn't been dispatched from our warehouse you can request for a refund and we will credit your refund in accordance to our refunds policy.

If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.

Warranty And Return

My product has a problem what can I do?

What to do in three (3) steps:

Step 1:

Try to troubleshoot the item by checking the manual provided with the package. Often we can solve the problem for you without you needing to send anything back. In many cases the product may seem to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.

Step 2:

If you still have difficulties with your item, especially for complicated products such as Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

Step 3:

Once you have confirmed the product is faulty after steps 1 and 2, you should contact us at support@swhiish.com. Provide your order number and the product you ordered and we will walk you through the steps to process a return. You can also view our refund policy here: https://swhiish.com/pages/refund-policy

What if the product is broken?

If any product is faulty, you are protected under the Swhiish Refund Policy. The policy can be viewed here: https://swhiish.com/pages/refund-policy

What is your refund policy?

Please visit https://swhiish.com/pages/refund-policy for full information on our refund policy.

 

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